Tennaqua

Privacy Policy

Tennaqua Swim and Racquet Club (“Tennaqua,” “we,” “our,” or “us”) is committed to protecting the privacy and security of our members, guests, and visitors. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you interact with our services, including our website, mobile applications, and in-person facilities.

1. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, mailing address, email address, and phone number.

• Membership Details: Membership ID, status, and related preferences.

• Payment Information: Credit/debit card details and billing addresses.

• Usage Data: Information about your interactions with our website and services, such as reservation history and class participation.

• Technical Data: IP address, browser type, operating system, and device information.

2. How We Use Your Information

Your information is used to:

• Provide and manage club services, including court reservations and class registrations.

• Process payments and manage billing.

• Communicate with you about club updates, events, and promotions.

• Improve our services and website functionality.

• Comply with legal obligations and enforce our policies.

3. Sharing of Information

We do not sell or rent your personal information. We may share your information with:

• Service Providers: Third-party vendors who assist in operating our services, such as payment processors and IT support.

• Legal Requirements: When required by law or to protect our rights and safety.

• Consent: With your explicit consent for specific purposes.

4. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, access controls, and secure storage systems.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

6. Your Rights

Under Illinois law, you have the right to:

• Access the personal information we hold about you.

• Request corrections to any inaccurate or incomplete information.

• Request deletion of your personal information, subject to certain exceptions.

• Opt-out of receiving marketing communications.

To exercise these rights, please contact us using the information provided below.

7. Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children without parental consent.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Tennaqua Swim and Racquet Club
1 Tennaaqua Lane, Deerfield IL, 60015
manager@tennaqua.com
847-945-2100

Thank you!